Terms of service

Who we are and this agreement

These terms are an agreement between you, the business using booked.run, and [Company name], Inc. (SEC registration no. [SEC no.]), at [registered address]. By creating an account or using booked.run, you agree to them on behalf of your business.

Your customers don't sign up for booked.run. When they book with you, your own policies apply between you and them, and our privacy notice explains how we handle their data for you.

DRAFT · Legal entity and address to be filled in.

Your account and your team

• You need to be at least 18 and allowed to act for the business.
• Keep sign-in details safe. You're responsible for what happens under your account, including what your team does with the roles you give them.
• Give us accurate business details, and keep your contact email current so we can reach you about your account.

Plans, trials and billing

Starter is ₱999 a month. Pro is ₱2,999 a month, or ₱29,988 a year paid up front (Pro annual), which includes a done-for-you website as described on our pricing page. Add-ons, extra people, extra locations, extra bookings over your plan's limit and SMS credit packs are priced on our pricing page. Prices are in Philippine pesos and [include / exclude] VAT.

• Free trial: 14 days on either plan, no card needed. If you don't choose a plan by the end, the grace period below applies.
• Billing: monthly plans are billed and renew monthly; Pro annual is billed up front and renews yearly. Plans renew until you cancel. We'll tell you at least 30 days before a price change applies to you.
• Prepaying: instead of a card subscription, you can pay 3 or 12 months up front, by card or GCash through our payment page (Stripe Checkout), or by bank transfer. A prepaid period starts when your trial or current prepaid period ends and doesn't renew by itself. 12 months of Pro paid up front is Pro annual.
• Grace and pausing: when your trial or a paid period ends without payment, everything keeps working for 7 days. After that your booking site pauses: it doesn't take new online bookings, holds, waitlist sign-ups or package sales, and campaigns and automatic win-back messages stop. The app, existing bookings, customers' change links, packages already bought, and booking emails and reminders keep working, and nothing is deleted. Paying again turns your booking site back on.
• Pro annual website: Pro annual includes a done-for-you website: up to 5 pages built from your photos and brand, one round of changes, live within 7 days of payment (once you've sent us what we need). It's included once per business, not again at each renewal.
• Cancelling: cancel anytime from your account. You keep access until the end of the billing period you paid for (the month, the prepaid period, or the year on Pro annual). We don't refund partial periods, except where the law requires it.
• SMS credits are prepaid (500 for ₱375, 1,000 for ₱700, 5,000 for ₱3,250), and don't expire. Unused credits aren't refunded.
• Your own SMS sender ID comes with the Marketing add-on. Registering it with the networks is a one-off ₱5,000, free when the add-on is paid yearly. If the networks reject the name, you can resubmit another once for free; if your name isn't approved in the end, we refund the fee.
• Refunds: when we refund a payment, what it paid for ends to the same extent: credits from a refunded purchase are taken back (your balance can go below zero, and SMS pause until you have credits again), and a prepaid period is shortened by the refunded share.

DRAFT · Confirm VAT treatment, billing method and refund wording, and who owns the included website and its content if a Pro annual plan isn't renewed.

Payments from your customers

Today, customers pay deposits and balances to you directly, by GCash, bank transfer or cash. They may upload a receipt, and you decide whether a payment arrived. booked.run records what you mark; we don't receive, hold or move that money, and we aren't responsible for transfers that didn't arrive.

Online card and e-wallet payments are coming. When they launch, they will run through a licensed payment provider under its own terms, with the fees shown on our pricing page.

Your cancellation window, deposit amounts and refund rules are yours to set and to honour. booked.run shows them to customers as you set them; by default changes are free up to 24 hours before.

Your data and your customers' data

You own your business data and your customer list. For your customers' personal data, you are the personal information controller and we are your processor: we use it only to run booked.run for you, as described in our privacy notice.

• You're responsible for having a lawful reason to collect and use your customers' data, and for answering their requests about it. We'll help.
• Don't enter sensitive personal information, such as diagnoses, government ID numbers or full bank details, in booking notes.
• You can export your data while your account is active and for [90 days] after it closes.

Messages and campaigns

Booking messages, such as confirmations, reminders and change links, go to customers who booked with you.

Marketing messages may go only to customers who agreed to receive news from you. booked.run records that consent, adds an opt-out to every campaign message and stops sending to people who opt out or report spam. Don't import or message people who haven't agreed. We may pause campaigns that get too many bounces or spam reports.

Fair use

Don't use booked.run to:

• break the law, or offer services that are illegal where you operate;
• send spam, or messages that are false, abusive or misleading;
• pretend to be another business, or collect payment details under false pretences;
• probe, overload or get around the limits and security of the service.

If you do, we may suspend the account. Where we can, we'll tell you first and give you a chance to fix it.

Your content and your domain

You keep the rights to your name, logo, photos and text. You let us host and show them on your booking site, links and emails so the service works. Make sure you have the right to use what you upload.

If you connect your own domain on Pro, you stay responsible for owning and renewing it. Your name.booked.run address stays yours while your account is active.

Availability and support

We work hard to keep booked.run running and your data safe, but we can't promise it will never be down. We'll fix problems promptly and tell you about planned maintenance that affects you. Support is by email, Viber and WhatsApp, Monday to Saturday, 9:00–18:00 Manila time.

Responsibility and limits

booked.run is provided as it is. To the extent the law allows, we aren't liable for indirect losses, such as lost profit or missed bookings, and our total liability is limited to what you paid us in the [3 months] before the claim. Nothing here limits liability that Philippine law doesn't allow us to limit.

You're responsible for the services you provide to your customers, and for claims that arise from them.

DRAFT · Liability cap and indemnity wording for legal review.

Changes to these terms

If we change these terms in a way that matters, we'll email account owners at least 30 days before it takes effect. If you don't agree, you can cancel before then.

Governing law and contact

These terms follow the laws of the Republic of the Philippines. Disputes go to the courts of [city], after we've both tried in good faith to settle them.

Questions about these terms or your personal data: [email protected].